Cancellation Policy


• A 50% deposit is required for any booking taken for the value of £60 and over.

• We require a 24 hour cancellation notice for all treatments booked at the day spa and clinic otherwise a 50% cancellation fee will be payable.

• If late please be aware that we will provide what we can in the time remaining.

• We do not offer refunds on treatments and courses, however, your remaining balance can be exchanged for treatments within the day spa and clinic, unfortunately this excludes products.

• We do not offer refunds or exchange for products that have been opened/used. Any exchange or refund can only be issued within 7 days of purchase.

• We do not offer refunds on vouchers and they will expire 6 months from date of purchase.


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