CANCELLATION POLICY

  • We may ask for a deposit on certain bookings.
  • Please give us at least 24 hours notice if you need to cancel or reschedule your appointment.
  • If late please be aware that we will provide what we can in the time remaining.
  • We do not offer refunds on treatments and courses, however, your remaining balance can be exchanged for treatments within the day spa and clinic, unfortunately this excludes products.
  • We do not offer refunds or exchange for products that have been opened/used. Any exchange or refund can only be issued within 7 days of purchase.
  • We do not offer refunds on vouchers and they will expire 6 months from date of purchase.